THC - PBX Operator

Job Locations 2 months ago(9/1/2021 10:01 AM)
Type
Part-Time
Job ID
2021-1954
# of Openings
2
Category
Operations

Overview

Responsible for answering telephone calls, operating switchboards and connecting callers to the appropriate person. Speak clearly, distinctly, and with a friendly, courteous tone. Answers incoming calls and directs them to guest rooms or to casino personnel or departments.

Responsibilities

  • Takes and relays messages, ensuring pertinent information is correctly communicated.
  • Ensures that all calls are dealt with politely and quickly, and that callers are transferred to the correct person or assisted in finding an appropriate person if they’re unsure who they need to speak to.
  • Announces when visitors arrive.
  • Provides information about hotel services to guests.
  • Handles and knows which actions to take when receiving an emergency call.
  • Assists customers in making calls.
  • Assists callers with questions.
  • Provides customers with area codes, telephone numbers and other information.
  • Places a person to person call.
  • Handles all directory assistance queries.
  • Keeps record of calls placed and received.
  • Must be able to work evenings, weekends, and holidays.
  • Performs other duties as assigned.

Qualifications

  • High school diploma or equivalent.

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